IBM/smart-email-support

Combines Watson Knowledge Studio custom NLP models with Watson NLU and NLC to extract entities and classify email intents, storing results in Cloudant and surfacing them through a Node-RED orchestration layer. Integrates with email servers via Node-RED for polling, validates customers against a CRM database, and auto-generates support responses—enabling telecom operators to handle service requests like plan changes and feature toggles without manual processing.

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