rajveer-09/SmartTicket-AI
AI-powered smart ticketing system with automated assignment, skill matching, helpful notes, and status updates.
Built on Node.js/Express with Inngest for asynchronous job orchestration, this system leverages Google's Gemini API to analyze ticket content and generate contextual notes while matching requester needs against moderator skill profiles. Email notifications via Nodemailer keep stakeholders informed throughout the assignment lifecycle, with a React/Vite frontend consuming RESTful endpoints backed by MongoDB for persistence.
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Language
TypeScript
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Last pushed
Dec 18, 2025
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