Support Ticket Automation ML Frameworks
Tools and systems for automating support ticket management workflows using ML, including classification, routing, SLA prediction, and priority assignment. Does NOT include general ITSM dashboards, seat allocation systems, or incident analytics without ticket automation components.
There are 38 support ticket automation frameworks tracked. The highest-rated is karolzak/support-tickets-classification at 43/100 with 169 stars.
Get all 38 projects as JSON
curl "https://pt-edge.onrender.com/api/v1/datasets/quality?domain=ml-frameworks&subcategory=support-ticket-automation&limit=20"
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| # | Framework | Score | Tier |
|---|---|---|---|
| 1 |
karolzak/support-tickets-classification
This case study shows how to create a model for text analysis and... |
|
Emerging |
| 2 |
osslab-pku/gfi-bot
[Working in Progress] ML-powered 🤖 for finding and labeling good first... |
|
Emerging |
| 3 |
dlopezyse/Synthia
🤖 Accelerate knowledge with AI |
|
Emerging |
| 4 |
aroojjaved93/AI-Powered-Ticket-Routing-SLA-Breach-Prediction-in-JIRA
AI-Powered JIRA Automation Smart ticket classification, predictive SLA... |
|
Emerging |
| 5 |
rafaelkallis/ticket-tagger
Machine learning driven issue classification bot. |
|
Emerging |
| 6 |
bhavul/JIRA-Similar-Issue-Finder-App
Classical NLP Algorithms based JIRA Bot that can train a machine learning... |
|
Emerging |
| 7 |
aroojjaved93/Smart-support-analytics-dashboard
AI-powered dashboard for monitoring SLA breaches, ticket trends, and support... |
|
Experimental |
| 8 |
aroojjaved93/AI-SLA-Predictor-for-JIRA-Smart-Ticket-Automation
AI-powered solution to predict SLA breaches, prioritize support tickets, and... |
|
Experimental |
| 9 |
sukhijapiyush/NLP-Case-Study---Automatic-Ticket-Classification
Automated support ticket classification using NLP and ML algorithms. |
|
Experimental |
| 10 |
sohamnandi77/intelligent-seat-allocation-system
This is an intelligent seat allocation system made using Flask |
|
Experimental |
| 11 |
Favrose/Smart-support-analytics-dashboard
AI-powered dashboard for monitoring SLA breaches, ticket trends, and support... |
|
Experimental |
| 12 |
ALearningCurve/ticket-forge
TicketForge is an AI-Powered DevOps ticket assignment system capable of... |
|
Experimental |
| 13 |
AmirhosseinHonardoust/Detector-Reliability-Report-Card
Decision-safe evaluation + Streamlit dashboard for AI vs Human vs... |
|
Experimental |
| 14 |
Archit-Konde/supportops-ai-monitor
Enterprise AI support ops dashboard — ticket triage, API health monitoring,... |
|
Experimental |
| 15 |
ishanborah43/ticket
🗂️ Track issues effortlessly with this git-backed tool for AI agents,... |
|
Experimental |
| 16 |
dotAadarsh/AI4QE
Working on solving UN SDG4: Quality Education |
|
Experimental |
| 17 |
Badrddin335/AI-Powered-Ticket-Routing-SLA-Breach-Prediction-in-JIRA
🔍 Improve JIRA ticket management with AI to auto-route tickets, predict SLA... |
|
Experimental |
| 18 |
MoeAG/ticket-assignment-classifier
AI-powered support ticket classification & assignment – FastAPI +... |
|
Experimental |
| 19 |
Bhin4787/AI-Powered-Ticket-Routing-SLA-Breach-Prediction-in-JIRA
Enhance JIRA support with AI-powered ticket routing and SLA breach... |
|
Experimental |
| 20 |
FilippoLabate99/ticket_nlp_pipeline
Production-ready NLP REST API for automated customer support triage. Built... |
|
Experimental |
| 21 |
itzsubham2006/CITK_HOSTEL_MANAGEMENT_SYSTEM
(ON PROGRESS) The Hostel Issue Management System is a web-based application... |
|
Experimental |
| 22 |
keusuanl-sec/IT-Supported-Ticketing-System
A working prototype is implemented for machine learning based ticket... |
|
Experimental |
| 23 |
Lucas-Goomes/pulse-advertising-app
📊 Track social media engagement on Instagram and TikTok with this analytics... |
|
Experimental |
| 24 |
AkshathRaghav/YourCollege
A CLI college recommender application that enables preference weighting of a... |
|
Experimental |
| 25 |
vinodbavage31/ITSM-project-UI
Interactive web dashboard for ITSM incident prediction system. Built with... |
|
Experimental |
| 26 |
Charlie-gif791/itsm-ml-triage-system
A production-structured machine learning system that classifies IT service... |
|
Experimental |
| 27 |
raghavendra1013/ai-ticket-routing-system
Full-stack AI application built with Flask, SQLite, and Scikit-learn that... |
|
Experimental |
| 28 |
snoozypanda/FUTURE_ML_02
System that reads customer complaints and automatically routes them to the... |
|
Experimental |
| 29 |
Princegautam007/ENTRAQ
A full-stack event ticketing platform featuring a Python/FastAPI machine... |
|
Experimental |
| 30 |
mani9kanta3/Smart-Ticket
AI system that classifies customer support tickets, assigns priority, and... |
|
Experimental |
| 31 |
Abiijutt/ITSM-project-UI
🚀 Visualize ITSM incident predictions and analytics with this modern web... |
|
Experimental |
| 32 |
Lami14/FUTURE_ML_02
End-to-end NLP system for classifying and prioritizing customer support... |
|
Experimental |
| 33 |
Sidzzzzzzzzzzzz/intelligent-incident-triage
Production-deployed ML inference system for real-time incident severity prediction. |
|
Experimental |
| 34 |
NamanKr24/Multi-Task-Ticket-Classifier
Traditional NLP pipeline for classifying support tickets by issue type &... |
|
Experimental |
| 35 |
khadija199904/NLP-ticker-Classifier
Pipeline NLP complet de classification de tickets support utilisant Hugging... |
|
Experimental |
| 36 |
Turtles-AI-Lab/TicketZero-Atera-Edition
AI-Powered Automated Support Ticket Resolution for Atera RMM - Portfolio Demo |
|
Experimental |
| 37 |
sree2694/web_pattern_profiling
This project leverages AI techniques including supervised and unsupervised... |
|
Experimental |
| 38 |
Tusharwasake/TicketMate-AI
🤖AI ticket system that auto-assigns support tickets and suggests replies |
|
Experimental |