fharshitkumar/genXServiceEngagementPlatform

Provide a Unified Customer Service Experience with the communication channels, customer data and ticketing tools provided by a single solution. Customer engagement agents can access to 360o Customer View using Omni-Channel Engagement model, and enable them to process service tickets, using Knowledge Base Search Engine. Bringing all relevant data and customer contacts onto the same user interface helps agents provide the best possible customer service and successful holistic engagement experience.