Complaint Classification NLP Tools

Tools for automatically categorizing, triaging, and prioritizing customer/user complaints and support tickets using NLP and machine learning. Does NOT include general text classification, sentiment analysis, or complaint detection in unstructured social media.

There are 22 complaint classification tools tracked. The highest-rated is RiteshKumar2e/customer-complaint-agent_new at 34/100 with 2 stars.

Get all 22 projects as JSON

curl "https://pt-edge.onrender.com/api/v1/datasets/quality?domain=nlp&subcategory=complaint-classification&limit=20"

Open to everyone — 100 requests/day, no key needed. Get a free key for 1,000/day.

#	Tool	Score	Tier	Stars	Language
1	RiteshKumar2e/customer-complaint-agent_new AI-powered full-stack customer complaint management system built with...	34	Emerging	2	Python
2	databricks-industry-solutions/merchant-classification This series of notebooks shows how the Lakehouse for Financial Services...	29	Experimental	7	Python
3	shivangi-2086/plight-discover-and-solve-real-problems Plight – an AI-powered Innovation Suggestion Engine, a platform that helps...	27	Experimental	1	TypeScript
4	nlbse2023/issue-report-classification NLBSE'23 Tool Competition on Issue Report Classification	27	Experimental	3	Jupyter Notebook
5	silantyev/Complaint-Detector The Python package that allows to identify a complaint in short texts (e.g. tweets).	24	Experimental	4	Jupyter Notebook
6	mouradhamzaoui/NOTAMs-Classification ✈️ Automatic NOTAM classification system using ML (LinearSVC, 94% F1) —...	23	Experimental	1	HTML
7	vic37get/nhtsa-complaint-classifier Pipeline completa para classificação de reclamações veiculares da NHTSA 🔧🚗	22	Experimental	1	Python
8	rs2531121-svg/open-gov-data-platform An AI-powered Open Government Data Platform 🚀 that aggregates and analyzes...	19	Experimental	—	—
9	ritikpandey01/PublicGrievanceSystem An AI-powered citizen complaint intelligence platform that analyzes,...	19	Experimental	—	—
10	Krixna-Kant/AI-Powered-Grievance-Redressal-System Intelligent grievance redressal system that automates complaint...	15	Experimental	—	Jupyter Notebook
11	bhavyabhagerathi/Automatic-Ticket-Classification-tool This project achieves a robust solution where users can engage with a...	14	Experimental	1	Python
12	yashdew3/AI_Based-Complaint-Classifier 🚀 AI-Powered Support Ticket Classifier Automatically classify customer...	14	Experimental	4	Python
13	Anshika75/Eco-Fi Eco-Fi AI is an intelligent ticket triage dashboard that uses NLP, ML, and...	14	Experimental	—	JavaScript
14	Abhinaya35/student-complaint-classifier Smart Student Complaint Classifier using Machine Learning to help College...	12	Experimental	1	Jupyter Notebook
15	chinmai-sd-123/Intelligent-Customer-Support-Ticket-Classification An end-to-end Machine Learning system that automatically classifies customer...	12	Experimental	1	Jupyter Notebook
16	art-test-stack/credit_risk_eval_model Replication of the paper "Credit risk evaluation model with textual features...	11	Experimental	2	Python
17	smart-primate/Automatic_Ticket_Classification Automatic classification of tickets / complaints in the financial / banking sector.	11	Experimental	2	Jupyter Notebook
18	GreatLearning-NLP-Capstone-Group-9/Automatic-Ticket-Classification UTAustin-IITB-PGAIML Capstone project for the Post Graduate Program in...	11	Experimental	2	Jupyter Notebook
19	ritikpandey01/hackathon-insights-hub An AI-powered citizen complaint intelligence platform that analyzes,...	11	Experimental	—	TypeScript
20	mittalchauhan/CONSUMER-COMPLAINT-CLASSIFICATION-SYSTEM full-stack AI Audit Terminal using an ensemble of Scikit-Learn models and...	11	Experimental	—	Python
21	Syed8558/IT-helpdesk-ticket-classifier-rnn RNN-based NLP system that automatically classifies IT helpdesk support...	11	Experimental	—	Python
22	mariambenali/NLP-Classification_Support_Tickets End-to-end NLP batch pipeline for IT support ticket classification, covering...	11	Experimental	—	HTML