ReverendBayes/AI-Powered-Call-Center-Intelligence
Real-time behavioral intelligence for call centers. Transcribes support calls, redacts PII, extracts emotional tone, classifies issues, and delivers insight-rich dashboards — powered by GPT-3.5 (cheap tokens), Whisper, DuckDB, and a polished React+TypeScript frontend. No Azure. No Power BI. No vendor lock-in. Just full-stack AI that runs local.
Embeds optional ML-powered churn prediction (~95% accuracy via stacked ensemble) that surfaces cancellation intent in real-time by extracting customer phone numbers post-PII-redaction; falls back to GPT-3.5 contextual inference when the model isn't connected. Generates supervisor-actionable outputs: personalized Next Best Offer recommendations and empathetic follow-up scripts tailored to behavioral trajectory and resolution outcome. Built on FastAPI + React/TypeScript with DuckDB analytics and HuggingFace DistilBERT sentiment detection, designed to run fully local without cloud vendor dependencies.
Stars
19
Forks
2
Language
Python
License
MIT
Category
Last pushed
Nov 07, 2025
Commits (30d)
0
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