Bytedesk/bytedesk
Enterprise IM Solution with AI powered omni-channel customer service & team im，alternative to slack + zendesk/intercom
Built on a Maven monorepo architecture with pluggable channels (WeChat, Douyin, social platforms) and LLM integrations (Ollama, DeepSeek, Zhipu AI), the platform unifies team messaging, customer service routing, and AI-powered support through RAG-based knowledge bases and function calling. Includes FreeSwitch-based call centers with call recording/pop-up screens, WebRTC video service, workflow automation, and ticketing with SLA management; deployable via Docker with MySQL/PostgreSQL/Oracle backends and Artemis or RabbitMQ messaging.
390 stars.
Stars
390
Forks
115
Language
Java
License
AGPL-3.0
Category
Last pushed
Mar 12, 2026
Commits (30d)
0
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