IkwhanChang/Twilio-IVR-Chatbot
Twilio + IVR-based chatbot with Google Speech-to-Text API
This system helps small business owners improve their customer support by handling common customer inquiries automatically over the phone. You feed it information about your store, like promotions or hours, and it answers customer calls with natural language, freeing up your staff. The system also provides a console for you to manage calls and view analytics, such as call volume and popular questions.
No commits in the last 6 months.
Use this if you are a small business owner looking to automate routine customer service inquiries and gain insights into customer call patterns without needing dedicated staff for every call.
Not ideal if your business primarily handles complex, nuanced customer interactions that require human judgment or empathy, or if you prefer a live agent for all customer communications.
Stars
6
Forks
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Language
JavaScript
License
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Category
Last pushed
Jan 25, 2021
Commits (30d)
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